FAQs

Faq

Category

How long does shipping take?

Germany, Austria, Switzerland (DACH): 7-15 business days

Europe: 7-20 business days

USA & Canada: 10-25 business days

Rest of the world: 10-30 business days

How much does shipping cost?

We offer free standard shipping worldwide from € 50,- .

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package in real-time.

My order hasn't arrived yet. What should I do?

If your order is delayed, please check your tracking information first. If you need further assistance, contact us at info@fitronix.store

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Are my payments secure?

Yes! Our store uses SSL encryption and trusted payment providers to ensure your transactions are 100% secure.

What is your return policy?

We offer a 14-day return policy for unused and undamaged items in their original packaging. If you’re not satisfied, you can request a return or exchange.

How do I start a return?

To initiate a return, please contact us at [info@fitronix.store] with your order details. We’ll guide you through the process.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned item.

How do I contact support if I have a problem?

You can contact us via email at info@fitronix.store or use our contact form on the website.

How can I stay updated on new products and offers?

Sign up for our newsletter and follow us on social media to stay in the loop about new arrivals, promotions, and exclusive deals.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes, contact us ASAP. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

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